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IELTS Speaking Sample Part 2 - A Bad Service You Received

Updated: Feb 2

Describe a bad service you received in a restaurant or shop

You should say:

  • When and where it happened

  • What happened

  • How you dealt with it

And explain how you felt about the experience


I'd like to share an incident when I experienced a disappointing service at a restaurant about six months ago. It was an Italian eatery  with many positive reviews, so I was really looking forward to a chance to dine here.

I went there with a group of friends for a birthday celebration. Everything went smoothly until the main course was served. I had ordered a pasta dish, but when it arrived, it was undercooked and lacked the flavor I had anticipated . Even worse, the waiter seemed inattentive and uninterested in  addressing our concerns .

Feeling dissatisfied with the meal, I decided to politely bring it to the waiter's attention . I explained the issues with the undercooked pasta and the lack of flavor. Unfortunately, the waiter seemed indifferent and merely offered a  half-hearted  apology without offering any solution or replacement. This lack of responsiveness surprised me, as I had expected a more customer-oriented approach from a reputable restaurant.

In dealing with the situation, I decided not to escalate  the matter further during the celebration, as I didn't want to spoil the mood for my friend's birthday. However, after the event, I took the opportunity to share my feedback on the restaurant's online platform, hoping that it would reach the management and prompt improvements.

The overall experience left me disappointed and frustrated. I believe that good service is crucial in the hospitality industry , and the restaurant's failure to address my concerns significantly impacted my perception of their establishment .



  • incident (n) = sự cố

  • eatery (n) = quán ăn, nhà hàng

  • undercooked (adj) = chưa chín kỹ

  • anticipate (v) = mong đợi, dự đoán 

  • inattentive (adj) = không quan tâm

  • address one’s concerns (phrase) = giải quyết các vấn đề của ai đó

  • bring it to the waiter's attention (phrase) = thông báo cho nhân viên phục vụ

  • indifferent (adj) = hời hợt

  • merely (=  just) (adv) = chỉ, đơn giản

  • half-hearted (adj) = thiếu nhiệt tình, hờ hững

  • customer-oriented approach (phrase) = cách tiếp cận hướng đến khách hàng

  • escalate (v) = làm lớn chuyện

  • hospitality industry (phrase) = ngành dịch vụ nhà hàng - khách sạn

  • perception (n) = cảm nhận

  • establishment (n) = cơ sở, doanh nghiệp


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